1. These Terms and Conditions govern the use of our websites www.lacasadepooch.com.au or www.lacasadepooch.com (“the Site”) and La Casa de Pooch (“Pet Services”) and are the Terms and Conditions upon which our services are supplied.

  2. By using the Site and/or our services you acknowledge and agree that you have read and understood the Terms and Conditions of the Provision of pet services and use of the Site and agreed to be bound by them.

  3. We grant to you a non-exclusive non transferable Licence to use the Site in accordance with the Terms and Conditions set out in this Agreement.

  4. The Site may contain links to other websites and consequently La Casa de Pooch Pty Ltd (“La Casa”) assumes no responsibility for the Content, Privacy Policies or Practices of any third party site or service.

  5. La Casa will provide, upon payment of the fee as agreed and in accordance with the Terms and Conditions contained herein, pet services to your dog and/or supply of product required by you at the price set out in our Schedule of Fees.

  6. La Casa and its staff assume no liability for any injuries, rashes, irritations or any illnesses associated with or directly caused by the service provided and you hereby grant unto the company its employees, Directors and Contractors an absolute release of all and every liability and claim arising out of the supply of services and product. 

  7. You hereby grant authority to La Casa to apply whatever treatment may be necessary to remove fleas and pests including ticks and other related parasites or worms from your pet and agree to pay the cost of the provision of the treatment.

  8. You grant unto La Casa the right to train your animal in relation to dog/puppy orientation and grooming services where necessary. 

  9. You grant to La Casa the right to exercise independent judgement in the event of your animal becoming sick or injured and to take such steps as it and its staff think prudent to protect or help your pet under the circumstances at your cost to ensure the wellbeing of your pet and you authorise it to be your agent for that purpose. 

  10. You will be responsible for the payment of all veterinary bills.

  11. In the event of you cancelling your appointment you are required to give not less than 4 hours notice.

  12. In the event of you dropping your pet off for your appointment you will be advised of an approximate collection time and thereafter any animal picked up after the nominated collection time or after 5.00pm will incur an additional fee of $33.00 per hour or part thereof subject to La Casa's discretion to vary such amount from time to time. 

  13. You will pay the agreed fee as set out in our Schedule of Fees attached to these Terms and Conditions prior to or on arrival for the service/sale being provided. 

  14. You acknowledge and agree that La Casa accepts no responsibility in relation to any loss or damage you may suffer arising directly or indirectly from the services provided to your pet and that you will supply La Casa with such information as may be necessary from time to time to enable it to properly comply with the requirements of the service supplied to you and the Law.